FAQs
About
US Wellness Meats
Where are your farms located?
Are you certified organic? Why not?
Does US Wellness Meats adhere to sustainable farming practices?
Do you offer wholesale or affiliate programs?
About
Our Meat
Do you feed antibiotics or hormones?
Are the cattle finished with grain?
What do cattle eat in the winter?
Where are the cattle harvested? Is it humane?
Are your meats aged?
- Beef is aged. Aging is critical to a tender, flavorful beef product. Meat is cut into sub-primal cuts and aged for an average of 30 days before it is cut into retail portions. Wet aging allows for the breakdown of collagen, essential to infusing fat through the meat. In order to ensure freshness, wet aging is done in a vacuum package to improve meat safety.
- Fats (tallow, lard, and duck fat) are not aged, but rather the fat is frozen and rendered as needed.
- Organ meats are not aged; organ meats are delicate, and need to packaged quickly after harvest.
- Pork is not aged, but it is chilled ~5 days prior to fabrication.
- Bison is not aged; it is chilled for ~48 hours prior to fabrication.
- Lamb, Goat, Elk, and Venison is not aged; it is chilled for ~48 hours prior to fabrication.
- Chicken, Duck, Turkey, and Rabbit is not aged; it is frozen after harvest and fabrication.
- Seafood is not aged; the frozen seafood selections are processed and frozen immediately after the initiation of harvest.
What is a "primal" and a "sub-primal"?
How can I learn about the different cuts of meat?
What is the difference between "fresh chilled beef" and regular products?
Why will some vacuum ground beef packages show color differences?
Are the "processed" products (sausage, hot dogs, pre-cooked products, etc.) also made from grass-fed beef?
How do I find out the ingredients in any prepared product?
What is pemmican and how does it fit into my diet?
- A super snack bar, best opened when frozen for ease of opening;
- Ready to consume after 15-20 minutes at room temperature;
- A delicious and healthful addition to scrambled eggs, green beans or meat loaf.
Why does the pemmican have to be frozen?
How long can US Wellness Meats products be stored in the refrigerator? Freezer?
About
Our Other Products
Which dairy products are pasteurized and which are not?
Is your butter "raw"? Homogenized? Cultured?
Is the butter frozen? Is the cheese frozen?
What are nutraceuticals? How can I learn more about them?
Health and Safety
What is the best way to thaw my order from US Wellness Meats?
How should I cook my order?
What is CLA?
Shipping Information
Where does US Wellness Meats ship?
Canadian Customers:
*Please note that for DDP shipments of merchandise to Canada, the Canadian purchaser/recipient of the merchandise is the importer of record (the “Importer”) and is responsible for complying with all Canadian laws and regulations for importing such merchandise into Canada. When you place an order for shipment to Canada, you are authorizing a Canadian customs broker designated by us or our contractor to act as agent on the Importer’s behalf (whether the Importer is you or another person) with Canada Border Services Agency (“CBSA”), to clear, report, and account for the imported merchandise with CBSA and remit to CBSA all applicable duties, fees and taxes arising from such importation, on behalf of the Importer in accordance with all applicable Canadian legal requirements.”
Do you ship to Canada?
- Frozen meats and seafood are all that is allowed through customs.
- Duties and taxes collected at point of online sale.
- For personal consumption only! No resale, retail, or commercial sales.
- No signature or money required at delivery.
- Please enter your personal residence as your shipping address.
Visit our Canada Storefront!
Canadian Customers:
*Please note that for DDP shipments of merchandise to Canada, the Canadian purchaser/recipient of the merchandise is the importer of record (the “Importer”) and is responsible for complying with all Canadian laws and regulations for importing such merchandise into Canada. When you place an order for shipment to Canada, you are authorizing a Canadian customs broker designated by us or our contractor to act as agent on the Importer’s behalf (whether the Importer is you or another person) with Canada Border Services Agency (“CBSA”), to clear, report, and account for the imported merchandise with CBSA and remit to CBSA all applicable duties, fees and taxes arising from such importation, on behalf of the Importer in accordance with all applicable Canadian legal requirements.”
Is there a shipping weight minimum?
Is there a purchase minimum?
Why is a handling fee added when shipping is advertised as free?
How is my meat packaged?
When will my order be shipped?
Day Order Placed | Estimated Shipping Date |
---|---|
Monday | Tuesday or Wednesday |
Tuesday | Wednesday |
Wednesday before 10AM CST | Wednesday |
Wednesday after 10AM CST | Monday |
Thursday | Monday |
Friday | Monday |
Saturday | Monday |
Sunday | Monday or Tuesday |
Fresh chilled (never frozen) beef ships separately from frozen meat. Fresh beef usually ships the Wednesday after the first Friday of each month (as designated by the schedule in the product description on our website). If you have any questions about the shipment date of your fresh chilled beef order, please call our customer service team at (877) 383-0051 during regular business hours (M-F 8:30-4:30 CST).
Canadian Customers:
*Please note that for DDP shipments of merchandise to Canada, the Canadian purchaser/recipient of the merchandise is the importer of record (the “Importer”) and is responsible for complying with all Canadian laws and regulations for importing such merchandise into Canada. When you place an order for shipment to Canada, you are authorizing a Canadian customs broker designated by us or our contractor to act as agent on the Importer’s behalf (whether the Importer is you or another person) with Canada Border Services Agency (“CBSA”), to clear, report, and account for the imported merchandise with CBSA and remit to CBSA all applicable duties, fees and taxes arising from such importation, on behalf of the Importer in accordance with all applicable Canadian legal requirements.”
What shipping method do you use?
Canadian Customers:
*Please note that for DDP shipments of merchandise to Canada, the Canadian purchaser/recipient of the merchandise is the importer of record (the “Importer”) and is responsible for complying with all Canadian laws and regulations for importing such merchandise into Canada. When you place an order for shipment to Canada, you are authorizing a Canadian customs broker designated by us or our contractor to act as agent on the Importer’s behalf (whether the Importer is you or another person) with Canada Border Services Agency (“CBSA”), to clear, report, and account for the imported merchandise with CBSA and remit to CBSA all applicable duties, fees and taxes arising from such importation, on behalf of the Importer in accordance with all applicable Canadian legal requirements.”
When will I receive my order?
Canadian Customers:
*Please note that for DDP shipments of merchandise to Canada, the Canadian purchaser/recipient of the merchandise is the importer of record (the “Importer”) and is responsible for complying with all Canadian laws and regulations for importing such merchandise into Canada. When you place an order for shipment to Canada, you are authorizing a Canadian customs broker designated by us or our contractor to act as agent on the Importer’s behalf (whether the Importer is you or another person) with Canada Border Services Agency (“CBSA”), to clear, report, and account for the imported merchandise with CBSA and remit to CBSA all applicable duties, fees and taxes arising from such importation, on behalf of the Importer in accordance with all applicable Canadian legal requirements.”
How can I change my personal info/billing address/shipping address?
How should I dispose of the Styrofoam cooler? Do you have a recycling program for the Styrofoam containers?
Your Order
How do I order?
When will my order be shipped?
Day Order Placed | Estimated Shipping Date |
---|---|
Monday | Tuesday or Wednesday |
Tuesday | Wednesday |
Wednesday before 10AM CST | Wednesday |
Wednesday after 10AM CST | Monday |
Thursday | Monday |
Friday | Monday |
Saturday | Monday |
Sunday | Monday or Tuesday |
We ship Monday-Wednesday every week and ship via FedEx Ground or Express service based on your zip code. We ship on Thursdays as needed due to high order volume or holidays. Deliveries are expected to arrive within three days from the time of shipping. You will receive a tracking number from FedEx after the order ships so you will know estimated delivery date. If you ever have special shipping requests, please contact customer service prior to ordering to ensure we are able to accomodate your needs.
Fresh chilled (never frozen) beef ships separately from frozen meat. Fresh beef usually ships every third Wednesday (as designated by the schedule in the product description on our website). If you have any questions about the shipment date of your fresh chilled beef order, please call customer service at (877) 383-0051.