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USWM Shipping & Delivery: FAQ

US Wellness Meats box

Upcoming Holidays and Shipping Times:

Our online store is open 24/7, 365 days a year, but our office will be closed Monday, September 2, 2024 to celebrate the Labor Day holiday with family and friends. We will not be shipping orders Monday, September 2. We will resume our normal shipping schedule on Tuesday, September 3.

Q: Where Does USWM Ship?

A: All 50 states, Puerto Rico.

Q: What are the Policies for Alaska, Hawaii, and Puerto Rico?

A: Alaska and Hawaii orders are charged a flat rate of $20 per order for shipping with a 15 lb minimum and 50 lb maximum. Puerto Rico is charged a flat rate of $85 per order for shipping with a 15 lb minimum, 50 lb maximum.

Q: Do You Ship To Canada?

A: No, we no longer ship to Canada. Due to new protocols for Canadian Customs during Covid (implemented in 2020), we will no longer be shipping to Canada.

Q: Is There A Shipping Weight Minimum?

A: No, there are no shipping weight minimums in the continental U.S. of A. However, shipments to Alaska, Hawaii, and Puerto Rico do have a shipping minimum of 15 lbs and a shipping maximum of 50 lbs per order to help reduce the higher rates for those areas. Products that ship separately such as South Carolina Chicken bundles, BBQ Sauce, and cookbooks do not count towards the 15 pound weight for FREE Shipping.

Q: Is There A Purchase Minimum?

A: No, there are no purchase minimums. We recommend 7 lbs as a minimum, but if your order is less than 7 lbs we’ll pack it with more ice. If you want to try a single steak, you are welcome to do so.

Q: Why Is There A Shipping Fee on Orders Under 15 lbs?

A: If you order 15 lbs, there is no shipping or handling fee…shipping and handling is absolutely FREE. For orders under 15 lbs, we add a $15 Shipping fee to help offset the ever increasing cost of shipping and packaging materials.

Q: How Is My Meat Packaged?

A: After four weeks of wet aging, the beef is vacuum packed in state-of-the-art cryovac vacuum packaging. All other meats are cut and packaged directly after harvest without aging. This airless environment ensures high quality and a long shelf life in your freezer. Meat will arrive at your door in well-insulated styrofoam shipping containers.

See our Packaging & Order Fulfillment page for details.

order fulfillment, shipping

Q: When Will My Order Be Shipped?

Day Order Placed Estimated Shipping Date
Monday Tuesday or Wednesday
Tuesday Wednesday
Wednesday (Before 10 am Central Time) Wednesday
Wednesday (After 10 am Central Time) Monday
Thursday Monday
Friday Monday
Saturday Monday
Sunday Monday or Tuesday

Fresh chilled (never frozen) beef ships separately from frozen meat. Fresh beef usually ships the third Wednesday of each month (as designated by the schedule in the product description on our website). If you have any questions about the shipment date of your fresh chilled beef order, please call our customer service team at (877) 383-0051 during regular business hours (M-F 8:30-4:30 CST).

Shipping around the holidays is always a challenge. Increased volume for our pick and pack team and FedEx means it’s best to order a little bit early instead of waiting until the last minute. 

We don’t ship on some holidays: New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.

Q: What Shipping Method Do You Use?

A: FedEx is our current exclusive carrier. We are unable to ship via other carriers.

Q: When Will I receive My Order?

A: We ship Monday-Wednesday every week and ship via FedEx Ground or Express service based on your zip code. We ship on Thursdays as needed due to high order volume or holidays. Deliveries are expected to arrive within three days from the time of shipping. You will receive a tracking number from FedEx after the order ships so you will know estimated delivery date. If you ever have special shipping requests, please contact customer service prior to ordering to ensure we are able to accommodate your needs.

Q: How Can I Change My Personal Info/Billing Address/Shipping Address/Account Info?

A: Click here to change customer profile information. Enter your username and password and then make any necessary changes under “MY ACCOUNT”.

Q: How Should I Dispose Of The Styrofoam Cooler? Do You Have A Recycling Program For Styrofoam Coolers?

A: US Wellness Meats has explored many options over the years for shipping materials that keep our product cold in transit. For years, we used styrofoam containers exclusively because they worked so well to preserve the quality of our food in transit. We have since found some new greener options we’ll be introducing gradually over the next several months. We hope to be using fully recycled shipping materials by the end of 2023.