US Wellness Meats is committed to providing the best quality, nutrient-rich product available. That commitment begins in the soil and ends in your tummy! There’s a lot that goes on in between, including packaging and order fulfillment. When you order a package of sustainably raised foods from US Wellness Meats, you should know it has been handled and packaged with care. Sure, we experience errors because we’re human, but we take measures to limit those errors so that the package you receive is the package you ordered.
By continuing to hand-pick and package orders, we’re able to serve the community as one of the largest employers in the area, meet detailed requests, and serve all of our customers at a personal level—and we do it with a smile!
US Wellness Meats Packaging Facility
We have a state-of-the-art facility right in the heart of the Midwest. It’s literally just a few miles away from one of our founding farms, where we continue to raise grass-fed, grass-finished cattle. Our pick-and-pack crew works in the packaging facility. They are a valued, hard-working group who take pride in the job they do every day.
The packaging room is refrigerated at approximately 40 degrees (F) while the product is in a massive sub-zero (-10° F) freezer. Team members work in 40-degree temperatures while picking out frozen goods from the freezer, much like you would in the grocery store frozen goods aisle.
Video Monitoring Your Order
We have a video monitoring system set up in the packaging facility that allows us to make sure your order is correct. If you order four (4) packages of ground beef, you will receive four (4) packages of ground beef. This allows us to work more efficiently and minimize errors in order fulfillment, which ultimately saves us money, helps us keep prices lower for you and allows our team to double-check your shipment contents once the container is sealed if necessary.
Simplified Online Ordering & Delivery Right To Your Door
We’re constantly working to improve our online store so our customers have a convenient and easy-to-use shopping experience. Orders are packaged & shipped Monday – Wednesday (10 am Central) weekly. Once you’ve ordered, you’ll receive a confirmation email. Your order is assembled and packaged in an insulated, fully recyclable or styrofoam cooler with ice packs or dry ice, depending on your location. When your package is sealed, labeled, and acknowledged by our shipping partner, you’ll receive an email with your tracking number. All perishable packages are shipped with delivery scheduled in 24-48 hours. Non-perishable orders will be shipped for delivery within 5-7 business days.
Satisfaction Guaranteed
Rest assured that if you face any challenges with your package, we’ve got you covered. Simply reach out to us with your order number, and our dedicated customer service team will ensure your complete satisfaction with your shopping experience, shipping, and delivery. We are also fully equipped to assist you with any questions or concerns regarding our products. In the event that online ordering proves to be a hassle, just give us a call toll-free at 877.383.0051, and we will gladly take your order over the phone and address any queries you may have.
We are committed to ensuring customer satisfaction. Our excellent Customer Service page is another way we keep you informed about your order and updated on everything going on at US Wellness Meats, including our products, services, health and safety information, and shipping details. Whether you prefer to chat or call, our team is here to assist you, today!
